FAQs

These are the most frequent questions we receive. If you are in need of additional help, please contact us and our team will be sure to get back to you.

When your order ships, you will receive email notifications from our trusted partners that contain your orders tracking information. If you have further questions about your order, please contact us.

You can view your purchase history on your Account Details page. This section can be found when you click on the account icon in the top right corner of the website. Once you are logged in to your account, you will see your purchase history and can click into individual orders for further details. 

If you can’t remember your password, you can click on the forgot password? link on the login screen and an auto-email will be sent to you to reset your password. 

Our fulfillment system is set up to process quickly so that our customers get their products as quickly as possible. Because of this, editing an already placed order isn’t possible at this time. If you’d like to cancel your order, please contact us and we will do our best to either cancel the order or, if it’s too late to cancel, help you get a refund on any product you don’t want to keep.

We currently accept Visa, MasterCard, American Express, Discover Card, JCB, Diner's Club, and Apple Pay on all online orders. 

In the US, we offer free standard shipping on all orders over $100. We also offer expedited shipping on all US orders in case you need it sooner. For international shipments, we offer express, priority and first class shipping options. 

While we are working hard on getting all orders to our customers on time, carriers are experiencing delays due to COVID-19. We appreciate your patience during this unprecedented time. Please contact us if you have any specific questions about your delivery. We're happy to help.

The prices for all of our products are given in US Dollars, regardless of wherever you are connecting to us in the world.

Taxes that appear during your checkout process reflect the applicable state and local sales taxes of the shipping address included in your order.

If you’re unsatisfied with a product you purchased from our store, you may return your item(s) within 30 days for a full refund. Please contact us to start the returns process with our team.